Privacy Policy

This is privacy notice of Woods Veterinary Behaviour Ltd.

We respect your privacy and are determined to protect your personal data. The purpose of this privacy notice is to inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from). We’ll also tell you about your privacy rights and how the data protection laws protects you.

This privacy notice is provided in a layered format so you can click through to the specific areas set out below.

 

1. WHO WE ARE AND IMPORTANT INFORMATION 

What is the purpose of this privacy notice?

This privacy notice aims to give you information on how we collect and process your personal data through your use of this website, including any data you may provide through this website when you access our website, contact us or send a query via our website, send us feedback, purchase services from us, complete a new client questionnaire or insurance form, or verbally or in writing inform us of a change in circumstance (e.g you move house and would like us to update your address).

We may also collect personal information about you such as your name, address and contact details from your referring veterinarian where you are referred to us by them to provide our services.

This website is not intended for children and we do not knowingly collect data relating to children.

You must read this privacy notice together with any other privacy notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.

Data controller(s)

Woods Veterinary Behaviour Ltd. is the controller and responsible for your personal data (collectively referred to as "we", "us" or "our" in this privacy notice). Our contact details are 11 Artisans Dwellings, Saffron Walden, Essex, CB101LW, info@woodsveterinarybehaviour.com, 01799339018. For all data matters contact Natasha Cocker on info@woodsveterinarybehaviour.com.

Third-party links outside of our control

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.

When you leave our website, we encourage you to read the privacy notice of every website you visit.

 

2. THE PERSONAL DATA WE COLLECT ABOUT YOU

Personal data, or personal information, means any information about an individual from which that person can be identified. You can find out more about personal data from the Information Commissioners Office.

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:

  • Identity Data includes:

    • First name, last name, title, date of birth

    • Name and ages of family members

    • Notes regarding communications with your veterinary practice

    • Information gathered as part of the consolation process

    • Details of any feedback you give us by phone, email, post or via social media

    • Your account details, such as username, login details

 

  • Contact Data includes

    • Email address

    • Telephone number

    • Home address

 

We also collect, use and share aggregated data such as statistical or demographic data for any purpose. Aggregated data may be derived from your personal data but is not considered personal data in paw as this data does not directly or indirectly revel your identity. For example, we may aggregate your usage to calculate the percentage of users accessing a specific website feature. However, it we combine or connect aggregated data with you personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

If you fail to provide personal data

Where we need to collect your personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.

 

3. HOW WE COLLECT YOUR PERSONAL DATA

We use different methods to collect data from and about you including through:

  • Directly. You may give us your name, contact details, email address by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:

    • Are referred to us by your veterinarian

    • Contact us through our website or by email

    • Complete and return a consultation questionnaire

    • Subscribe to our service or publications

    • Request marketing to be sent to you

 
 

4. HOW WE USE YOUR PERSONAL DATA

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • Performance of Contract this means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.

 

  • Legitimate Interest this means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by reading the below table.

 

  • Comply with a legal or regulatory obligation this means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.

 

  • Consent: where you have given us clear consent for us to process your personal information for a specific purpose

 

PURPOSES FOR WHICH WE WILL USE YOUR PERSONAL DATA

We have set out below, in a table format, a description of all the ways we plan to use your personal data, with the legal bases we rely on to do so.

Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us Natasha Cocker, info@woodsveterinarybehaviour.com if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.

Purpose/Activity

Lawful basis for processing including basis of legitimate interest

Type of data

When you send an enquiry via our website, email or register with us.

(a) Identity data – first name, last name

(b) Contact data – email address

We rely on legitimate interests as the lawful basis for collecting and using your personal information.

 

Our legitimate interests are ensuring the proper administration and running of our website and services.

 

 We will keep this information until:

  • You close your account with us

  • We close your account

(a) Identity data– first name, last name, age, gender.

- Of family members -  first name, last name, age, gender.

 

(b) Contact data – address, email, phone number

(c) information you provide through completion of the new client questionnaire

- The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request to enter such a contract with our legitimate interests being the proper administration of our business.

 

- To communicate with you about your consultation appointment(s), including reminding you of upcoming appointments or sending you follow-up information after a consultation by phone, SMS, email or post.

When you purchase or take steps to purchase our services

(Completion of a new client questionnaire)

Marketing

We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you.

You will receive marketing communications from us if you have requested information from us or purchased goods or services from us and, in each case, you have given consent or it is in our legitimate interests to do so, we may do this by post, email or telephone.

 

Opting out

If you have previously agreed to being contacted in this way, you can unsubscribe at any time by:

—contacting us at info@woodsveterinarybehaviour.com

—using the ‘unsubscribe’ link in emails

Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a service purchase.

For more information on your rights in relation to marketing, see Section 9 below ‘Your legal rights”

Cookies

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see our Cookies Policy.

 

Change of purpose

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact Natasha Cocker by email  info@woodsveterinarybehaviour.com.

 

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

5. WHO WE SHARE YOUR PERSONAL DATA WITH

We may have to share your personal data with the parties set out below for the purposes set out in the table in paragraph 4 above.

  • Your referring veterinarian. We will share information which may include personal information (e.g., contact details and/or notes of our consultations which may include your personal information) with the veterinary practice which referred you to us. This data sharing enables us to keep your referring vet informed about our discussion and plan for the treatment of your pet. This allows continuity of care and is in the best interest of your pet.

 

  • Other professionals in the veterinary sector (onward referral). We may share your name, contact details and our case notes with other professionals in the veterinary sector where we have agreed this with you, for example where we deem it appropriate to refer your pet to another field of veterinary medicine.

 

  • Other training professionals. We may share your name, contact details and our case notes with another training professional (e.g., a dog trainer), if we have agreed this with you and deemed it to be potentially beneficial to you and your pet.

 

  • Your insurer. We may share your personal data with your insurer where you ask us to aid you with an insurance claim.

 

  • HM Revenue & Customs, regulators and other authorities such as law enforcement. We will share personal information with law enforcement or other authorities if required by applicable law.

 

  • Professional advisers including lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services.

  • Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

We will not share your personal information with any other third party. 

 

6. INTERNATIONAL TRANSFERS

We do not transfer your data out of the UK.

7. DATA SECURITY

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

 
 

8. DATA RETENTION

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

By law we have to keep basic information about our customers including contact, identity, financial and transaction data for up to 7 (seven) year after you cease being a client. With us for tax purposes.

In some circumstances you can ask us to delete your data: see Your legal rights below for further information.

In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

 

9. YOUR LEGAL RIGHTS

Unless subject to an exemption under the data protection laws, you have the following rights with respect to your personal data:

  • The right to request a copy of the personal data which we hold about you;

  • The right to request that we correct any personal data if it is found to be inaccurate or out of date;

  • The right to request your personal data is erased where it is no longer necessary to retain such data;

  • The right to withdraw your consent to the processing at any time, where consent was the lawful basis for processing your data;

  • The right to request that we provide you with your personal data and where possible, to transmit that data directly to another data controller, (known as the right to data portability), where applicable 9i.e. where our processing is based on consent or is necessary for the performance of our contract with you or where we process your data by automated means);

  • The right, where there is a dispute in relation to the accuracy or processing of your personal data, to request a restriction is placed on further processing;

  • The right to object to our processing of personal data, where applicable i.e. where processing is based on our legitimate interests (or in performance of a task in the public interest/exercise of official authority); direct marketing or processing for the purposes of scientific/historical research and statistics).

If you wish to exercise any of the rights set out above, please contact Natasha Cocker by email at info@woodsveterinarybehaviour.com 

No fee required – with some exceptions

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable admin fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

What we may need from you

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

Time limit to respond

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

 

10. Changes to this notice and your duty to inform us of changes

This version was last updated on the 14th of October 2021 and historic versions can be obtained by contacting us.

Please keep us informed if your personal data changes during your relationship with us. It is important that the personal data we hold about you is accurate and current.

 

11. Queries, requests or concerns

To exercise all relevant rights, queries or complaints in relation to this policy or any other data protection matter between you and us, please in the first instance contact Natasha Cocker by email at info@woodsveterinarybehaviour.com 

If this does not resolve your complaint to your satisfaction, you have the right to lodge a complaint with the Information Commissioners Office on 03031231113 or via email https://ico.org.uk/global/contact-us/email/ or at the Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, England, UK.